Terms & Conditions
Welcome to Microsoft Surface Station. By accessing our website or using our Microsoft Surface repair services, you agree to be bound by the following Terms & Conditions. Please read them carefully before requesting any service.
Our Services
Microsoft Surface Station provides buying & professional repair and diagnostic services for Microsoft Surface devices, including Surface Pro, Surface Laptop, Surface Book, Surface Go, Surface Studio, and Surface Laptop Studio models. Our services may include hardware repairs, software troubleshooting, diagnostics, replacement parts, and related technical support.
Repair Services
Customers are responsible for providing accurate information about their device and the reported issue. While we make every effort to repair your Microsoft Surface device successfully, certain hardware failures, liquid damage, or manufacturer limitations may prevent a complete repair. We recommend backing up all important data before submitting your device for service.
Pricing & Payment
Repair estimates are based on the information available at the time of diagnosis and may change if additional issues are discovered. Payment is due upon completion of the repair unless otherwise agreed. We reserve the right to refuse service if payment terms are not met.
Warranty
All repairs carried out by Durham Phones are covered by a limited warranty period as specified at the time of service. This warranty covers the specific fault repaired and does not apply to new damage, water damage, or faults unrelated to the original repair. Devices purchased from us may carry a separate warranty as communicated at the time of sale.
Limitation of Liability
Microsoft Surface Station is not responsible for the loss of data, software corruption, or any indirect, incidental, or consequential damages resulting from the use of our services. Our liability is limited to the amount paid for the specific repair service provided.
Intellectual Property
All content on this website, including text, graphics, logos, images, and other materials, is the property of Microsoft Surface Station or its licensors and is protected by applicable intellectual property laws. Unauthorized copying, reproduction, or distribution is prohibited.
Third-Party Services
Our website may include links to third-party websites or services for your convenience. We are not responsible for the content, privacy practices, or services provided by third parties. Any use of third-party services is at your own risk.
Customer Responsibilities
Customers agree to provide accurate contact information and device details before requesting service. Customers are responsible for backing up their personal data before repair and removing passwords or providing access when necessary to complete diagnostics or repairs.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted on this page with the revised effective date.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Microsoft Surface Station operates. Any disputes arising from these terms shall be resolved through the appropriate legal authorities within that jurisdiction.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact Microsoft Surface Station through our Contact Us page. Our team will be happy to assist you.
Phone: 00971-523324987